FAQ

FAQ’s

Do you offer a Guarantee?

Our puppies are guaranteed to be in good health and vet checked at the time of sale. He/she has been seen by our veterinarian and inoculated with the first preliminary shots, microchipped for identification, and preventative deworming’s have been administered prior to the puppies going to their new home. We offer a 24 month written guarantee from date of birth and try our best to avoid producing known breed problems by studying pedigrees and obtaining the appropriate health clearances (Hip, Elbow, Heart and Eye clearances) on our breeding dogs for the hereditary diseases which are common in the Golden Retriever breed. Because of the nature of genetics, unfortunately we can not guarantee even with due diligence that nothing will appear in a puppy we produce. Should it become necessary, health guarantees will be honored after providing proof by a board-certified genetic specialist confirming the genetic default that prohibits the dog to live out their life as your pet.

Can I take my puppy out in the public right away?

It’s best to minimize contact with other dogs etc. until he/she is fully immunized. Your puppy will come to you with only the first set of vaccinations done and you will be required to do at least two more sets. Your vet can give you further advice.

Do you have a waitlist?

Yes, we keep a waitlist of 6-7 reservations for a litter. The process has the following steps:

  • Fill out and submit our puppy application.
  • When we receive it, we will contact you to advise of our current or upcoming litter availability and maybe have some further questions.
  • If we approve you for a potential home for one of puppies, we will provide you with details of our deposit and guarantee policy in order to proceed with placing a reservation deposit with us.

*Please note we reserve the right to keep a puppy from any litter to keep and raise ourselves.

Is a deposit required to hold a reservation?

Yes, we require a $500.00 deposit to hold a reservation and be placed on our waiting list. If there are not enough puppies or your preferred sex of a puppy is not available, you can choose to defer to a later litter or choose the opposite sex instead if available. The deposit is considered a commitment to placement on our waiting list and guarantees you a puppy as per our deposit terms. Those families who have committed with their deposits will receive email conformation of the successful breeding, due date, puppy birth announcements and weekly email updates and pictures of the puppies up until their release day. Family visits will also be arranged at the appropriate timings with those who have placed a reservation.

What method of payment do you accept?

Our preferred method of payment is e-transfer. Cash will be accepted for the final payment owing at the time of puppy pick up.

What about Crates/Kennels?

See this link for a great article on this.

At what age can I take my new puppy home?

Our puppies are released to their new homes at 8 weeks of age.

Is my puppy potty or crate trained?

We start working on both of those areas but is not done by the time they are 8 weeks old. If you take your puppy outside frequently to start (especially after feeding time) he/she will catch on quickly.

Can we come and visit?

Yes, absolutely but we do require you to make an appointment with us. Our appointments are scheduled at specific timings in order to protect the health and welfare of our adults and puppies.

What is your puppy selection process?

Puppy behaviours and personalities do not really emerge until around 7 weeks. Puppies will not be matched to families until approximately 7.5 weeks of age, so it doesn’t matter if you are the first or last reservation on the list. Selection is primarily based on temperament testing, close observation and specifically each family’s lifestyle. We breed for temperament, first and foremost. Years of experience and the time spent watching them grow up gives us a much better chance of matching our puppies into the proper homes. If you want a very quiet puppy, you might visit on the one day that the quietest one is being a terror. Or if you want an extremely “spunky” puppy, you might visit on the day that the feistiest little munchkin in taking a loooooong snooze or has a belly full of breakfast. We know it is hard but try to trust us! We have been watching and handling the puppies since birth so have the best idea of what puppy would do best in certain homes.

Are you inspected?

Yes, we are. Not only are we inspected by the Municipality of Chatham-Kent and registered as a breeding kennel, we also feel the best thing for our dogs is to have a Veterinarian come right to our home to provide care for our dogs so we pay for a home visit anytime our dogs are in need of vaccinations. The same is for our litters of puppies as our Vet comes to complete the health examination, microchips the puppies and gives them their vaccines. As a result, our Vet also inspects our facilities several times a year.

FAQ